Introduction

TruLandscape ("we," "our," or "us") is a locally owned and operated landscaping company serving residential and commercial properties across Philadelphia. This privacy policy explains how we collect, use, and safeguard the information you provide when you visit our website or contact us through any of our forms or communication channels.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information we collect

Information you provide directly:
When you fill out our free estimate form, request a quote, or reach out to us by phone or email, we may collect the following:

• Full name

• Email address

• Phone number

• Property address or general service area

• Property type (residential or commercial)

• The landscaping service you are inquiring about

• Any additional details you include in your message

Information collected automatically:
When you visit our website, certain information is collected automatically through cookies and standard web analytics tools, including:

• Browser type and version

• Pages visited and time spent on each page

• Referring website or search query

• Device type and operating system

• IP address (anonymized where possible)

How we use your information

We use the information we collect for the following purposes:

• To respond to your estimate request or general inquiry

• To schedule and coordinate on-site estimate visits and service appointments

• To communicate with you about your landscaping project or ongoing services

• To send follow-up communications related to your account or service schedule

• To improve the content and performance of our website

• To comply with applicable legal obligations

We do not use your information for automated decision-making or profiling, and we will never use it to send unsolicited marketing from third parties.

How we share your information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We may share information with trusted third-party tools we use to operate our business, such as our scheduling software, email platform, or website hosting provider. These providers are contractually required to protect your information and use it only for the purposes we specify.

• Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal request from a government authority.

• Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors interact with our site. Cookies are small text files stored on your device by your browser.

We use the following types of cookies:

• Essential cookies: Required for the website to function properly. These cannot be disabled.

• Analytics cookies: Help us understand how visitors use our site so we can improve content and performance. These are anonymous and aggregate in nature.

You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

Data retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our service records, or as required by law. If you would like us to delete your information, please contact us directly and we will respond within a reasonable timeframe.

Your rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the information we hold about you

• The right to request correction of inaccurate information

• The right to request deletion of your information

• The right to withdraw consent where processing is based on consent

• The right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the information below.

Third-party links

Our website may contain links to third-party websites, including review platforms such as Google, Angi, and Houzz. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact us

If you have any questions about this privacy policy or how we handle your information, please reach out to us directly.